Important notice

Changes to the Prescription Ordering Process:

From 1 May 2022 the surgery will no longer be accepting prescription requests from pharmacies

Methods for you to order your prescription will be:

Post: reception box/gate box/ Royal Mail
Email: nnicb-nn.c84667@nhs.net
NHS App:  https://www.nhs.uk/nhs-app/ 

Website: www.giltbrooksurgery.nhs.

We regret we cannot accept repeat prescription requests over the telephone.  

Exceptions may be made to this policy under our discretion. Please discuss with the practice manager if you feel that this is the case.

Many thanks 

Requests received at the practice will usually be ready within 48 hours (excluding Bank Holidays & Weekends).  Because morning surgeries are especially busy we request that repeat prescriptions are picked up after 14:00 where possible.  Additionally, if you are phoning to enquire if your prescription is ready, we also request this call is made after 14:00.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.